Last updated: July 19
Thank you for choosing PRIMEFIN for your financial services needs. We strive to provide the best payment solutions and customer service to our valued clients. This Refund Policy outlines the terms and conditions governing refunds for our services. Please read this policy carefully before making any transactions or using our services.
Refund Eligibility
1.1 E-Wallet Services: Refunds for transactions made through our e-wallet services will be considered on a case-by-case basis. To be eligible for a refund, you must submit a refund request within 15 days from the date of the transaction. Refunds may be granted under the following circumstances:
a) Unauthorized Transactions: If an unauthorized transaction occurs on your e-wallet account, you must notify us immediately, and we will investigate the matter. If it is determined that the transaction was unauthorized, we will refund the amount to your e-wallet account.
b) Failed Transactions: In the event of a failed transaction, where funds were debited from your e-wallet account but not successfully transferred, you may be eligible for a refund. We will review the transaction details and initiate the refund if deemed appropriate.
c) Technical Errors: If you encounter technical errors or disruptions on our platform that result in incorrect transactions or charges, please contact our customer support. We will investigate the issue and, if the error is confirmed, refund the affected amount.
1.2 International Transfers: Refunds for international transfers facilitated by PRIMEFIN will be subject to the terms and conditions set forth by our payment partners and corresponding financial institutions. You are advised to review their refund policies for more information.
Refund Process
2.1 To request a refund for eligible transactions, you must contact our customer support team through the designated channels provided on our website. Please provide the relevant details, including transaction information, account details, and any supporting documentation.
2.2 Our customer support team will review your refund request and respond within 15 business days with further instructions or requirements.
2.3 If your refund request is approved, we will credit the refunded amount to your PRIMEFIN e-wallet account within a reasonable timeframe.
Non-Refundable Transactions
3.1 Certain transactions may not be eligible for refunds, including but not limited to:
a) Transactions made with explicit user consent and authorization.
b) Transactions that have been completed successfully, as confirmed by our records.
c) Transactions that violate our terms of service or involve fraudulent activities.
Modification of Refund Policy
4.1 PRIMEFIN reserves the right to modify or update this Refund Policy at any time without prior notice. The updated policy will be effective immediately upon posting on our website. It is your responsibility to review the policy periodically to stay informed of any changes.
Please note that this Refund Policy is governed by the laws of Canada, and any disputes arising from or related to this policy will be subject to the exclusive jurisdiction of the courts of Canada.
Thank you for choosing PRIMEFIN.